•Artificial intelligence has the potential to improve learner experience and organizational performance for learning and development.
• Benefits of using AI include time savings in instructional material development, increased learner engagement, improved ROI, and automation of key parts of content development.
• AI requires “training” which consumes electrical power and results in a carbon footprint.
• Home-built chatbots will not offer the capability of a system based on a Large Language Model but may be helpful for supplementing or replacing a help desk function or guiding an instructional designer.
• Off-the-shelf software is available from vendors but little if any is intended specifically for use in instructional design and development; check reviews online before investing.
• Deciding where to apply artificial intelligence should be done thoughtfully with consultation from other designers and managers who have already committed to using AI; begin your research now.