Pillars of Effective Knowledge Management

• Organizational knowledge is a key asset that often goes hidden or unused.
• To maximize benefits from organizational knowledge, focus on four pillars: people, platforms, processes, and culture.
• People are the source of all organizational wisdom and need to be motivated to share their expertise.
• Platforms should support enrichment of content via social components and provide learning leaders with metrics for measuring impact of knowledge transfer.
• Processes should be simple and well-defined, with roles such as content curator, producer, program manager, etc., documented accordingly.
• A great learning culture means every employee is open to learning and sharing what they know—leadership plays a crucial role in modeling such a culture.

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